Florists.com Reviews

Florist.com not only billed me a price over than I purchased but never delivered the flowers. Still waiting after three days.

They do not deserve 1 star! do not use them. I ordered Pretty Petals for my mother for Mother's day........... the flowers were old/dead and looked nothing like the picture. Worst EVER

HORRIBLE COMPANY DO NOT USE!!!! They never delivered my flowers and then put an expiration of like 2wks on my gift card they gave me!!!!

Happy 8 month anniversary NOT.
1st pic is recvd. 2nd is what I ordered. I paid 90.00 for this trash!

I purchased a bouquet and paid for a bouquet, florist designed, to be sent to a friend in the hospital on the same day as purchase. Two days later, my friend was discharged from the hospital, late in the evening, and still had not received her bouquet. I emailed florists.com several times regarding the flowers and they kept saying it was going to be delivered. Once I emailed them and stated she had been released without ever receiving the bouquet, I never received a response back. They never refunded my money either. THEY ARE CROOKS / THIEVES! They may have STOLE my $73 this time; but, never again. Be careful. Don't let them rob you too!

If I could rate this company, florists.com, which is the also 1-800-flowers.com, a zero I would. This company is terrible. I ordered flowers to be delivered on a Friday to a hospital patient. On Saturday, when the patient was discharged, I found out that the flowers were never delivered. Nobody from the florist.com sent me an update. I called the help desk and after a while on the phone, was told that the delivery van was involved in an accident, so didn't deliver the flowers. That the flowers would be delivered to the recipients home on Monday. When the flowers didn't show up on Monday, I called the help desk on Tuesday. Once again, I was left waiting several times, then they came back and said that they couldn't reach the florist so I needed to give them at least another 24 hours. I told them that I wanted to cancel the order since it was already 4 days late. They wouldn't cancel the order and kept insisting that I needed to wait at least another 24 hours. After a while, I ended the call and reached out to American Express to dispute and cancell the charge, which was put through 4 days earlier. The AmEx agent told me that they get dispute with these florist companies all the time. In the future, I will only deal with a local florist directly. These .com floral companies are horrible and unreliable.

I recently left a review because I was completely dissatisfied with the service that I got I am revising another review for the customer service at florist.com not the florist itself because not only did florist.com refund my money but they also gave me an extra credit to use again and they sent a brand new bouquet and replace of the one that they messed up so I have to give the customer service at florist.com a good review and I'm satisfied with that process I will probably use floors.com again simply because of the customer service that I received.

Paid $90 to have a bouquet delivered on Valentine’s Day. It looked like a $7.99 grocery store purchase. So disappointed- will never order from here again.

Extremely disappointed in two bouquets I ordered for my cousins' birthday. The bouquets looked nothing like the beautiful, full bouquets that I ordered. It's an embarrassment and a rip off.

I ordered through this company because Rakuten offered a discount. Bad move!! The delivery date came and went with no flowers delivered. I called the 800 number and got 1-800-flowers! They had no record of my order. I called another number. This time the recording said (and this was 4 days before Valentine's Day!), we are not taking any orders over the phone. Ok. So I do not think three is a business called florists.com. DO NOT ORDER FORM THEM.

My order was originally placed on a Tuesday for next day delivery. At the end of Wednesday the flowers were still not delivered. I emailed customer service and they said they would look into it. By Friday morning the flowers were still not delivered and there was no response from customer service. I called them and spoke to a very pleasant woman, who said the local florist did not confirm the order and florists.com switched to a different company. The refunded my delivery fees and assured me the flowers would be delivered that same day. They were not. And not the next day. Or the next. Or the next. I emailed them again asking for them to be delivered asap or give me a full refund. They threw in the towel and issued a refund, earning them a dumpster fire of a review from me.

I spent $57.00 for a bouquet that should have been as pictured on their web page and not the kind I could have purchased at Walmart for $4.97 that would have looked better. I was pissed when I got a look at what they had the nerve to send to my Sister on her Birthday not to mention how bad it may have made me look. I have now learned that I should have seen the reviews before I ordered from this joke of a florist and wont make the same mistake again and will do all I can to make sure others dont use them either.